Refund policy
Effective date: September 20, 2026
This policy applies to purchases made directly from RZN8 at www.rzn-8.com. For purchases from another retailer, contact that retailer about its return process. You may still contact RZN8 to report a product safety or quality concern.
Beverages
Because beverages are consumable products, we do not accept beverage returns or exchanges for a change of mind, taste preference, or an order placed in error after it has shipped. This restriction does not apply to damaged, defective, incorrect, missing, or undelivered products, or limit any rights provided by law.
Damaged, defective, incorrect, or missing products
Please email contactus@rzn-8.com or (910) 679-0877 as soon as possible, preferably within 14 days of delivery. Include your order number, a description of the issue, photographs of the affected products and packaging when available. For quality concerns, include the lot or batch number if available.
After reviewing the claim, RZN8 may replace the affected product, issue an appropriate refund or store credit, or provide another reasonable resolution.
Do not consume a damaged or questionable beverage. Do not ship beverages back unless we provide return instructions. The 14-day reporting request does not eliminate rights relating to a later-discovered defect or any rights provided by law.
Apparel and accessories
You may request a return of unused, unworn, unwashed apparel and accessories within 14 days of delivery. Items must be in their original condition, with tags attached where supplied. Contact us with your order number before sending a return. We will provide the correct return address and instructions. Send an authorized return within 14 days after receiving those instructions.
For change-of-mind merchandise returns, you pay return shipping, and original shipping charges are not refundable. We do not charge a restocking fee. For a damaged, defective, or incorrect item, the remedies and prepaid shipping terms above apply. We do not offer direct size exchanges; request an eligible return and place a new order for the desired item.
Cancellations and address changes
Contact us immediately if you need to cancel or change an order. We will cancel and fully refund an order if we can stop fulfillment before shipment. Once fulfillment is underway, cancellation or an address change may not be possible. Orders that have shipped are subject to the return terms above. This does not limit your right to cancel an unshipped order when required by law, including applicable shipping-delay rights.
Orders that have not arrived
Contact us if an order has not arrived by its estimated delivery date or tracking shows delivery but you cannot locate it. We will investigate with the carrier. If we confirm the order was lost or not delivered to the correct address, we will offer a replacement, if available, or a refund. You do not need to purchase shipping insurance to receive these remedies.
Refund timing and method
We will review returned merchandise within five business days after receiving it and notify you of the result. We will initiate approved refunds within five business days after approval or acceptance of a cancellation, using the original payment method. Your bank or card issuer may take additional time to post the credit. If you have not received it within ten business days after our refund confirmation, contact us.
Refunds required by law will be issued within the applicable legal deadline, regardless of our internal review or approval process. We will not substitute store credit for a refund that you are entitled to receive.
Contact
RZN8 Customer Service
Email: contactus@rzn-8.com
Phone: (910) 679-0877
We aim to respond within two business days, Monday–Friday, excluding U.S. federal holidays. Contacting us within a stated request period preserves your request date even if we respond later. Please obtain return instructions before mailing anything; our business mailing address may differ from the return address.
Nothing in this policy limits nonwaivable consumer rights.